First there was flooding (there are still sites we can’t open). When it was clear that the water just wasn’t draining off the sites and we took action to block the sites from rental, we realized we had already booked more sites than might be available.
We made it through Memorial Day thanks to the hot dry weather but despite some last minute site openings, we still had to cancel some customers for the 4th of July weekend. I guess you can imagine what it would be like on the customer end of that phone conversation: “Hello customer, we are calling to ruin your vacation.” Trust me, it’s not a lot of fun on our end either.
To top if off, two other things have created more confusion. First, the park renovated some of the sites over the winter. This would normally be a great thing since the sites were made larger. However, we have since realized that these changes caused some real problems for our customers. It seems that folks have favorite sites and have figured out what kind of sites they need to reserve so they have a chance at getting that favorite site. Well, our renovations messed all that up. Normally we would have warned everyone and swapped site types for them but again the flooding prevented that at least for the weekends so far.
Secondly, we have had some issues with our reservation software. There was a glitch that was creating overbookings through the web. Because of everything else that was going on the best solution was to temporaily disable on line reservations for the park. I hope that we will be able to reinstate web reservations soon.
The good news is that we are through the worst of it after this weekend. If your favorite site has changed site types, contact the Reservation Center by calling 800-933-7275 (they are closed Monday July 5 for the State Holiday) and they will try to transfer your reservation to the site type you desire.
As most of our regular customers know, we do not reserve specific sites. But, if you have one you like, there is zero chance you will get it if you do not have a reservation for that type of site. Please beware though – you must always reserve a site that is large enough for your equipment. If you have a 30′ RV, if your favorite site is a 20′ site, you are just our of luck.
The other good news is that the new check-in policy means that you have some choices when you check in. You will be allowed to select any site in a particular campground that matches the site type you have reserved. This should be an improvement over our previous process.
Please call us at 800-933-7275 if you need some help trying to rearrange your reservations. I can’t promise we can solve the problem, but we will promise to try.