Memorial Day weekend marks the beginning of the summer season for those of us in Virginia State Parks. We spend the weeks preceding the holiday making sure everything in each park is ready for the coming visitors. Days are spent mowing grass, preparing cabins and campsites, and setting up concessions for the coming season. One of the most important things each staff member does is complete a customer service training provided by Virginia State Parks.
Many of the parks have a trainer on site. For the parks that do not, someone is assigned to travel to that park to give the training. Exceeding the public expectation of customer service is imperative at Virginia State Parks. We recognize that we are here to serve the park visitors. That is our priority
On May 15, Theresa Tibbs Office Manager at Grayson Highlands State Park, held this training for 14 new and returning Grayson Highlands State Park seasonal staff members. The staff is not only trained in customer service but also general park operations, park policy, blood borne pathogens, & OSHA standards. This information empowers park employees to better serve the customer.
How can you make a difference? We want to hear about your Virginia State Park experiences. Each park office and contact station have “Your Comments Count” cards. These cards serve as a way for visitors to tell us about your visit. When we know about an unsatisfactory visit, it allows us to correct the problem. And when we do something right, please let us know that as well. If staff has their name mentioned in comments from the public, they get special recognition. The “Your Comments Count” cards can be dropped into a mailbox. It is self-addressed and stamped. You can also drop these cards off at the park office. Of course if something happens during your visit that we need to address immediately, be sure to let us know right away, even after hours. Park emergency phone numbers are posted at the park office and contact station. Please give us the chance to fix your problem and help keep you on the path of enjoying your stay!
For general park information go to our on line.